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Constandtia Cosmetics

SHIPPING & RETURNS

Return Policy – Constantia Cosmetics

Thank you for shopping with Constantia Cosmetics. We’re committed to offering high-quality products while supporting a greater cause. Please read the following policy carefully before making a purchase.

Return Eligibility

  • Returns are accepted within 15 calendar days of the delivery date.

  • Only unopened and unused products in their original, sealed packaging are eligible for return.

  • Products must be returned in the same condition as received, with no signs of use, tampering, or damage.

Non-Refundable Charges

  • Shipping and handling fees are non-refundable.

  • 3% of each purchase is donated to a nonprofit organization focused on raising awareness for Lupus. This 3% donation is non-refundable, even in the event of a return.

Return Process

To request a return:

  1. Contact us at [insert email/contact form] within the 15-day window.

  2. Include your order number and reason for return.

  3. If approved, you’ll receive return instructions and a return authorization number.

  4. Return shipping costs are the responsibility of the customer, unless the item is defective or sent in error.

Returns sent without prior authorization or outside of the 15-day window will not be accepted or refunded.

Refunds

  • Approved refunds will be issued to the original payment method, minus shipping charges and the 3% donation.

  • Refunds will be processed within 5–10 business days after we receive and inspect the returned items.

Damaged or Defective Items

If your order arrives damaged or contains a defective item, notify us within 48 hours of delivery. We may request photos and will work with you to resolve the issue promptly.

Disclaimers

  • Constantia Cosmetics reserves the right to reject any return that does not meet the criteria above.

  • This policy applies to purchases made directly through our official website and is subject to change without notice.

  • By placing an order, you agree to the terms of this return policy.

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    Shipping Policy – Constantia Cosmetics

    At Constantia Cosmetics, we aim to process and ship your order as quickly and smoothly as possible. Please review the following shipping terms before placing your order.

    Processing Time

    • Orders are typically processed within 1–3 business days.

    • Orders placed on weekends or holidays will be processed on the next business day.

    Shipping Rates & Delivery Times

    • Shipping rates are calculated at checkout based on your location and selected delivery method.

    • Estimated delivery times:

      • Standard Shipping: 5–7 business days (U.S.)

      • Expedited Shipping: 2–3 business days (U.S.)

      • International Shipping: Varies by destination; typically 7–21 business days

     

    Please note: delivery times are estimates and may be affected by carrier delays, weather, or other unforeseen factors.

    Shipping Locations

    • We currently ship within the United States and select international locations.

    • If we do not ship to your country yet, please contact us to request availability.

    Order Tracking

    • Once your order ships, you’ll receive a confirmation email with tracking information.

    • Tracking updates may take up to 24 hours to appear after shipment.

    Incorrect or Incomplete Addresses

    • Please double-check your shipping address before placing your order. We are not responsible for delays or delivery failures due to incorrect or incomplete addresses.

    • If your package is returned to us due to an incorrect address, we can reship it at your expense.

    Lost or Delayed Packages

    • If your package is significantly delayed or marked as delivered but not received, please contact us at [insert email] within 7 days of the expected delivery date. We’ll help file a claim with the carrier and investigate the issue.

    • Constantia Cosmetics is not liable for packages lost or stolen after confirmed delivery.

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